Les présentes Conditions Générales d’Utilisation (CGU) détaillent les modalités d’utilisation de la plateforme MYVER, accessible à l’adresse dev.myver-sellerie.fr. Nous vous invitons à prendre connaissance de ces conditions, car elles définissent les règles régissant notre relation.

The MYVER Sellerie website sells the following products: used equestrian items and clothing.

1 – Who are we? What do we offer?

1.1 MYVER SAS (“Myver Sellerie”), with its principal place of business located at 194 route de la Mésalière, 74520 Chenex and registered with the Thonon B Trade and Companies Register under number 919 694 729, provides the User with a Platform under the name “Myver sellerie” for the purchase and resale of used equestrian products.

1.3 The purpose of these Terms of Use (TOU) is to establish the rules governing access to the Platform and the use of the services offered on it. They do not govern the relationships between Users and Sellers, which are subject to the General Terms and Conditions of Sale available here. Consequently, the User understands and acknowledges that any questions or complaints regarding the purchase of a Product on the Platform are governed by the General Terms and Conditions of Sale available here.

1.4 The Terms of Use apply to any User who browses the Platform, regardless of whether or not they have registered on it.

2 – A Few Definitions

Whenever the following terms appear in these Terms of Use, whether in the singular or plural and with an initial capital letter, they shall have the following meanings:

  • "User(s)" means any individual or legal entity that uses the Platform to purchase Products for non-commercial purposes.
  • "Terms of Use" refers to these Terms of Use, which govern the relationship between Users and Myver Sellerie.
  • "Product Listing" refers to the description page for a Product, populated by Myver.
  • Plateforme désigne le site Internet accessible à l’adresse dev.myver-sellerie.fr et l’application correspondante.
  • "Products" refers to products sold on the Platform. Unless otherwise stated, the products sold on the Platform are used products that have been refurbished.
  • "Services" refers to the services offered by Myver Sellerie on the Platform.
  • "Resale" refers to the list of items selected by the user to be submitted to the buyback process by MYVER, in accordance with the buyback terms and conditions established by MYVER.
3 – Registration and User Account:

3.1 By registering on MYVER, you agree to provide accurate and complete information to facilitate the resale process.

3.2 You are responsible for maintaining the confidentiality of your account, including your username and password. If this information is lost or stolen, please notify us immediately.

3.3 MYVER reserves the right to suspend or terminate an account in the event of a violation of these Terms of Use.

4 – Use of the Platform:

4.1 Each User of the Platform must accept the Terms of Use without reservation. The User is responsible for reading the Terms of Use, accepting them, and saving them in a durable medium. Refusal to accept the Terms of Use when creating a customer account will prevent the Userfrom creating that account and/or, consequently,from placing ordersand/or reselling their equipmenton the Platform. The Terms of Use are subject to change.

4.2 Only natural persons of legal age who have the capacity to enter into legal transactions and legal entities governed by private law that are not acting for business purposes are authorized to create a customer account.

4.3 Login credentials (email address and password) are strictly personal, and the User agrees to keep their password confidential. If the User becomes aware that a third party has accessed their customer account, the User agrees to notify Myver Sellerie immediately by filling out the form available at this link.

4.4 The User agrees to create and use only one customer account, regardless of the website domain (Myver-sellerie.fr, Myver-sellerie.com, etc.) through which they access the Platform, unless expressly authorized by Myver Sellerie. A User whose account has been closed by Myver Sellerie is prohibited from creating a new account, unless expressly authorized by Myver Sellerie.

4.5 The User agrees (i) not to harass other Users of the Platform; (ii) not to make disparaging, libelous, defamatory, discriminatory, or racist remarks on the Platform, or, more generally, remarks that violate applicable laws or regulations, infringe upon the rights of others, or contravene public order and morality; (iii) not to obtain information about other Users, either manually or using automated methods, or to access a personal account belonging to another User; (iv) and not to attempt to jeopardize the proper functioning of the Platform. In particular, when posting a review or comment on a Product or a Seller, the User agrees to do so in a manner that respects Myver Sellerie, other users, and third parties.

4.6 The User acknowledges that all content on the Platform—such as text, comments, illustrations, images, audio elements, company names, trademarks, and other distinctive signs—as well as the components of the Platform, such as databases and any underlying technology (hereinafter, the “Elements”) are protected or may be protected

protected by intellectual property rights, such as copyright, trademark law, design law, the sui generis right to databases, etc. Consequently, the User acknowledges that the following are strictly prohibited:

  • Any reproduction, display, modification, or adaptation of the Platform and/or all or part of the Elements without the prior written authorization of Myver Sellerie;
  • Any use of the Materials for commercial or professional purposes without the prior written authorization of Myver Sellerie;
  • Any use of software, devices, scripts, bots, or any other means or process (including web crawlers, browser extensions, or any other technology) intended to perform “web scraping” (i.e., the automated extraction of data for the purpose of reusing that data) from the Platform.
5 – Resale Process:

5.1 You can access a trial version of the questionnaire as a guest (without logging in to a customer account). This version is limited and allows you to estimate the value of an item, but does not allow you to generate a shipping label. To take full advantage of all the features offered by the Myver Sellerie resale solution, you must log in to or register for your Myver customer account.

5.2 Resales made through your account are specific to your personal account and cannot be exchanged or transferred to another account.

5.3 Use of the platform must comply with applicable laws and must not infringe on the rights of others. It is strictly prohibited to infringe on the intellectual property rights of third parties, including trademark or patent infringement.

5.4 The buyback questionnaire is a tool provided to customers by Myver. This tool allows any user to obtain an estimate for an item after providing a detailed description of it. The more accurate your description, the more precise the buyback estimate will be. The estimate generated depends directly on the information provided in the questionnaire. It is your responsibility to ensure the accuracy of this information. MYVER assumes no liability for errors resulting from incomplete or inaccurate descriptions.

5.5 The estimate provided is for informational purposes only and does not constitute a binding offer to purchase under any circumstances. This estimate does not represent a purchase agreement or a quote for the items listed. Myver may withdraw its estimate at any time and is not obligated to honor it when making its offer to purchase.

6.1 Recovery Estimate

The buyback estimates provided on the website are generated based on information provided by the user. They are for informational purposes only, are not binding, and do not constitute a firm buyback offer under any circumstances. The estimate is based on the item’s characteristics and its Retail Price listed Retail Price on the market.
The estimate does not bind Myver in any way. A firm purchase offer will only be issued after the item has been physically received at the following address:
Myver Sellerie, 194 route de la Mésalière, 74520 Chenex, France.

6.2 Registration of a Resale

Estimates can be saved in the customer portal. A saved estimate is retained for 30 days from the date it was saved. After this period, the estimate is automatically deleted from the customer portal and can no longer be viewed or retrieved.
Myver reserves the right to modify estimates at any time. The amounts shown may vary over time and are not guaranteed beyond the validity period.

6.3 Generating a Resale

When a resale is initiated through the customer portal, a shipping label is automatically generated. The resale remains valid for 16 days.
The user must ship the package within this timeframe. Once the package is handed over to the carrier, the resale is considered confirmed and can no longer be canceled.
If the package has not been handed over to the carrier within the allotted time, the resale is automatically canceled and the shipping label becomes invalid.

6.4 Issuance of the Tender Offer

The final buyback offer is issued only after we have received and inspected the item at our facility. It can then be viewed in the user’s personal account on the Myver website.
To receive payment, the user must accept this offer. For each item:

  • If the proposed amount is equal to or greater than the initial estimate, the offer is deemed automatically accepted and cannot be contested by the user.

  • If the proposed amount is less than the initial estimate, the user has the option to decline the offer. In this case, the item(s) in question are considered declined, and their amount is deducted from the total payment.

If the offer is declined, the user may retrieve their items in accordance with the terms established by Myver, as detailed in paragraph 7.6.

7 – Shipping and Delivery

7.1 MYVER simplifies the shipping process by providing prepaid shipping labels that are valid for 16 days. After this period, the shipping label is no longer valid, and MYVER assumes no liability for it.

7.2 If a package is nevertheless shipped after this deadline, Myver assumes no liability for its shipment or processing time.

7.3 Products are delivered by a professional carrier selected by Myver. Delivery times depend on the carrier, with an estimated range of 4 to 30 days after the user ships the package. MYVER assumes no liability for any failure to deliver attributable to the seller or the carrier.

7.4 It is the seller’s responsibility to ensure that their product arrives at Myver undamaged. Myver cannot be held liable for any damage to the product that occurs during delivery. We advise sellers to ensure that their products are properly packaged and shipped appropriately.

7.5 Items shipped or returned by the user are not insured by Myver. In the event of loss or damage to packages during delivery, any potential compensation is the responsibility of the carrier. This minimum compensation depends on the carrier, and Myver does not provide any additional refunds or compensation. No refunds or compensation may be claimed from Myver.

7.6 Items rejected following our buyback offer may be retrieved by the user, subject to payment of the return shipping fees.
These fees, set by Myver, cover administrative costs as well as the cost of the shipping label initially provided by Myver. Myver also offers, as an option, supplemental insurance that covers items up to the value of the offer made. In the event of loss or damage to the package, this insurance allows the customer to receive compensation. If the user does not purchase this option, the package is not insured by the carrier, and Myver will not be able to provide any compensation in the event of loss or damage. There is an additional fee for the return label, which allows Myver to reship the refused items.

8 – Article Evaluation:

8.1 MYVER determines its final buyback offer upon receipt of the items at its facilities. This offer may differ from the estimate initially provided by the Myver estimation tool, as that estimate is for reference purposes only.

8.2 Myver cannot be held liable for any damage to the product during delivery. Our offer is based on the products we receive, regardless of the form filled out by the seller. We advise our sellers to take photos of the products before shipping them to have proof of their condition prior to shipment.

8.3 Upon receipt of the product, we will make a buyback offer that may differ from the initial estimate. Please note that:

  • If the offer matches the estimate, it is automatically accepted, and we process the payment immediately.
  • If the offer made is different, the seller is notified in their customer portal and may then reject the items for which they do not accept our new offer. Once approved, the seller receives the corresponding payment.

8.4 The customer has 4 days to confirm the buyback offer. After this period, the offer will automatically be considered accepted, and it will no longer be possible to revoke this confirmation. Confirmation of the offer is considered acceptance of the buyback offer for the items listed.

8.5 Si le vendeur refuse notre offre pour certains de ces produits, nous lui offrons la possibilité de récupérer ses articles. Dans ce cas, il doit formuler sa demande de reprise à l’adresse hello@dev.myver-sellerie.fr. La réexpédition de ses articles se fera après que le vendeur ait réglé les frais liés aux retours de ses produits. Ces frais comprennent les coûts liés à la vérification et à la gestion des articles, ainsi que les frais de réexpédition de ces produits. Ils sont compris entre 9,99 € et 24,99 €, et peuvent évoluer dans le temps.

Article 9 – Appraisals, Resales, and Trade-In Offers

9.1 – Trade-In Estimates
Trade-in estimates are calculated based on the data provided by the user. They are provided for informational purposes only and do not constitute an offer to purchase under any circumstances. A trade-in offer will be made only after the item has been received at our facility located at 194 route de la Mésalière, 74520 Chenex.

9.2 – Validity of Estimates
Estimates are saved and available for viewing in the customer portal for a period of 30 days. After this period, they may be automatically adjusted or deleted. Myver notes that these estimates may vary over time and naturally depreciate.

9.3 – Confirmation and Validity of Offers
A confirmed resale results in the creation of a shipping label. This label is valid for 16 days. The package must be handed over to the carrier within this timeframe. Once the package is handed over, the resale becomes final and cannot be canceled. If the package is not shipped within the allotted time, the transaction is automatically canceled and the label is no longer valid.

The final buyback offer is issued only after the item has been received and inspected. It can be viewed in the Myver personal account, where the user must confirm it to receive payment.

  • If the offer made is equal to the previously communicated estimate, it is considered automatically accepted.
  • If the offer exceeds the initial estimate, it is considered automatically accepted.
  • If the offer is lower than the estimate, the user has the option to reject it. In this case, the corresponding amount is deducted from the payment, and the item in question is considered rejected.

9.4 – Myver Virtual Wallet
The Myver virtual wallet offers users three options for using their balance:

  • Utilisation sur le site internet dev.myver-sellerie.fr : Le crédit Myver est utilisable comme moyen de paiement lors du passage de commande sur le site.
  • Conversion to Kentucky Horsewear Gift Cards Kentucky Horsewear As part of a partnership between Myver Sellerie and Kentucky Horsewear, your balance can be converted into gift cards for this brand. Details regarding this process are provided in Section 11 of the Terms of Use.
  • Bank Transfer: Users may request that their Myver credits be converted to euros via bank transfer. A 1:1 exchange rate applies. The terms and conditions for this procedure are described in Section 10 of the Terms of Service.
10 – Bank Transfers

10.1 – Requests for transfers to a personal bank account must be made through the MYVER personal account, in the “Wallet” section. The user must have an active customer account on Myver and a credit balance in their Myver Sellerie wallet.

10.2 – A transfer request is a request submitted to Myver, but does not constitute an obligation on the part of the platform to fulfill it. It is not an integral part of the payment terms related to resales, which are considered settled and closed via a credit to the Myver wallet. Myver reserves the right to refuse any transfer request without providing a reason. This service is an additional option offered free of charge and is in no way a contractual payment method for resales.

10.3 – Only the information provided by the user at the time of the transfer request will be taken into account for processing. Myver assumes no liability for any errors or fraud resulting from incorrect or incomplete data transmission. It is the user’s responsibility to verify the accuracy of the information provided.

10.4 – In order for the transfer to be processed, the user must provide accurate, up-to-date, and verifiable bank account information. This information must match the details associated with the user’s personal bank account as listed in their Myver customer portal.

10.5 – The processing time for transfer requests is seven (7) business days (excluding weekends and holidays).

11 – Kentucky Horsewear Gift Certificate

11.1The Kentucky Horsewear gift certificate Kentucky Horsewear a certificate issued by Myver Sellerie following the conversion of the balance in the Myver wallet. This certificate may only be used on the website www.kentucky-horsewear.com.

11.2As part of our partnership with Kentucky Horsewear, Myver Sellerie offers the option to convert the balance in your Myver wallet into a Kentucky gift card with a 50% bonus. For example, a balance of €100 converted entitles you to a €150 gift card.

11.3Conversion is limited to certain predefined amounts. Only the amounts listed below may be converted into Kentucky gift cards. No amounts other than those specified are eligible. The list of convertible amounts and their increased values is available in the table below:

11.4 The Kentucky Horsewear gift card Kentucky Horsewear is valid only at www.kentucky-horsewear.com. The terms of use and validity of the code are determined by Kentucky Horsewear are beyond the control of Myver Sellerie.

Gift certificates are neither refundable nor exchangeable. Once the redemption is complete, it is final and irrevocable.

11.5 Si le bon d’achat Kentucky ne fonctionne pas sur le site www.kentucky-horsewear.com, l’utilisateur est invité à contacter le service client de Myver Sellerie à hello@dev.myver-sellerie.fr. Une enquête sera effectuée et, le cas échéant, un nouveau bon d’achat valide sera transmis.

12 – How can I contact Myver Upholstery and file a complaint?

12.1 Inquiries and Complaints Regarding Services: Myver Sellerie’s customer service department can be reached at 09 80 80 57 76 or online by filling out the form available at this link. It is available to Users for any questions or complaints regarding the Services or the Platform.

12.2 Inquiries and Complaints Regarding an Order: For any questions or complaints regarding the Products, warranties, the right of withdrawal, delivery, etc., inquiries and complaints may be submitted through your customer account. Myver Sellerie’s customer service team will make every effort to respond as soon as possible.

13 – How do you close your customer account?

13.1 Clôture du compte client par l’Utilisateur : L’Utilisateur peut librement clôturer son compte client à tout moment et sans préavis en se rendant sur son compte client ou en écrivant à hello@dev.myver-sellerie.fr ou par courrier à Myver, 194 route de la Mésalière, 74520 Chenex en indiquant ses nom, prénom, e-mail et adresse utilisée pour créer le compte client. Dans le cas d’une commande ou revente en cours, l’Utilisateur comprend que la clôture du compte sera effective à l’issue du délai de rétractation.

13.2 Closure of the Customer Account by Myver Sellerie: Myver Sellerie may close a User’s customer account if the User has rejected the new Terms of Use or has violated the Platform’s rules of use, particularly those described in Articles 3 and 4. In the event of a breach by the User, Myver Sellerie will notify the User by sending an email detailing the reasons for the closure and the date the account will be closed.

13.3 In the event of account closure, the User is encouraged to download the information and invoices related to their order history in order to keep a local, permanent copy. In addition, the User must withdraw any funds that may be available in their e-wallet. The User naturally retains the right to file a complaint and exercise their warranty rights within the time limits specified in the general terms and conditions of sale available on the platform, by submitting their complaint to Myver Sellerie using the form availableat this link.