Buy

My Account

1. How do I create an account?

Welcome to MYVER Sellerie. Go to the top right corner of our website, click on the small "My Profile" icon, and then click on "Create My Account." Once your account is created, you'll receive an email as soon as possible to confirm your registration. You can now order anything you'd like from MYVER Sellerie.

Please note: Be careful when entering your email address. Any errors will prevent us from contacting you regarding the various stages of your orders. Please provide your cell phone number; it is required for all orders delivered to a pickup location.

2. How do I change my address?

Simply go to your customer portal and click on "My Addresses"; you can then update your home address.

Please note: Once your package is in transit, your address can no longer be changed. Therefore, please make sure to carefully verify that the address you provided when confirming your order is valid and complete.

3. How do I create a wish list (see "Personalized Alerts")?

If an item catches your eye, you can save it so you can find it more quickly later. To do this, simply click the little 🖤 (Add to My Wishlist) icon on the product page of your favorite item.

Please note: This item is not reserved for you and may sell out at any time. You'll need a MYVER account to create a wish list.

4. How can I get notified about MYVER offers?

MYVER is committed to meeting your needs by constantly introducing new products. To make sure you don't miss out New in the New in MYVER Upholstery, simply sign up for our newsletter by entering your email address. That way, you’ll never miss a deal again!

5. I can't log in to my account.

After several unsuccessful attempts, you are unable to log in to your customer account. First, please check the following information: 

- This is indeed the email address you used when you created your account.

 - The password you entered is correct.

Can't remember your password? You can reset it by clicking "Forgot Password."

My Cart

1. What should I do if an item is out of stock?

The item of your dreams didn’t wait for you. MYVER Sellerie offers limited-edition products. As a result, items can sell out very quickly. Enter your email address in the “Get Notified” section on the product page of your choice. We’ll send you an email as soon as it’s back in stock!

2. I'm not sure which size to choose?

We’re here to help you as best we can—please refer to the size guides. These are available above the size selection menu on the product page for the item you’ve chosen. Precise measurements and a brief sizing tip can be found in the product description. If no specific details are mentioned, this means the item has a Classic fit Classic you can safely order your usual size. However, don’t worry—if the item you receive doesn’t fit, you have 14 days to return it to us.

3. How can I get information about an item?

Nous avons tout prévu ! Sur chaque fiche article un petit descriptif rempli d'informations précises est disponible pour vous. Le produit est décrit en fonction de sa condition. Vous pouvez sans problème y retrouver une petite description de l'article ainsi que de la marque, nos conseils d’entretien ainsi que la composition de cet article. L'article qu'il vous faut n'a plus de secret pour vous. Pour toutes informations supplémentaires concernant un produit n'hésitez pas à nous contacter à hello@dev.myver-sellerie.fr.

4. What does the product condition mean?

The condition reflects the product’s state. MYVER Sellerie has developed a transparent classification system that takes into account both the functional and aesthetic aspects of the item. The process is completely transparent, and you can choose your products based on four different grades: with defects, good condition, very good condition, and perfect condition. You’ll find a detailed description of these grades above the condition selection menu on the product page for the item of your choice.

5. Am I looking for a specific article?

Finding THE product you need couldn't be easier. You can easily use the filters at the top of the product catalog displayed on the screen. This tool lets you select items based on color, size, brand, or even your budget.

6. Have the items in my cart disappeared?

You were about to place your order, but the items disappeared from your cart… That’s because items won’t stay in your cart indefinitely. Feel free to use the wish list to find your favorite items at any time.

7. How can I leave a review for my order?

Your feedback is important to us! So please feel free to share your thoughts on your experience with the MYVER service. To do so, simply log in to your customer account and click on "Leave a Review." Enter your first name, email address, and the number of stars you’d like to give, and feel free to add a few photos to share your feedback about your order.

My Order

1. How can I tell if my order was processed correctly?

Un e-mail de confirmation de commande vous sera envoyé lorsque vous aurez passé votre commande et qu'elle aura été vérifiée. Dans cet e-mail, vous trouverez un récapitulatif de votre commande ainsi que votre numéro de commande, très utile lorsque vous nous contactez.
Attention, vérifiez que le message ne soit pas arrivé dans vos indésirables.
Ensuite, votre commande apparaît comme "non traitée", ne vous inquiétez pas, elle est prise en compte. Cela signifie simplement qu'elle n'est pas encore prête. Si vous avez encore le moindre doute ou besoin de toutes autres informations, n'hésitez pas à nous contacter à hello@dev.myver-sellerie.fr.

2. Can I cancel or change my order?

Si votre commande n'a pas été expédiée ou est en cours de préparation, il est encore possible de la modifier ou de l'annuler. En revanche, dans le cas contraire, il est malheureusement trop tard, mais soyez rassuré, vous disposez de 14 jours après réception du colis pour nous retourner les articles que vous ne souhaitez pas conserver. Pour toute demande de modification ou d'annulation, n'hésitez pas à nous contacter à hello@dev.myver-sellerie.fr.

3. I'm having a small problem with the order I received.

Nous nous excusons pour ce problème avec votre commande. Que vous receviez un article défectueux ou qu'un article soit manquant à votre commande, ne vous inquiétez pas, nous allons trouver une solution.  Afin que nous puissions faire le nécessaire, n'hésitez pas à nous contacter à hello@dev.myver-sellerie.fr. Nous nous ferons un plaisir de vous aider. Si l'article est défectueux, veuillez nous envoyer une petite photo de l'article et de son défaut, expliquez-nous ce qui est arrivé à votre article, et nous travaillerons ensemble pour trouver la meilleure solution à votre problème.

My Payment

1. Why isn't the payment working?

Lors de la commande, si votre paiement n'est pas valide, nous vous invitons à contacter votre banque. En effet, nous n'avons pas le droit de refuser votre paiement. Les paiements peuvent également échouer en raison de demandes d'authentification 3D Secure qui ne fonctionnent pas. Ne vous inquiétez pas, vous pouvez facilement refaire une tentative de paiement car ce montant ne sera pas débité. Si vous remarquez quelque chose d'inhabituel avec votre paiement, n'hésitez pas à contacter notre service client à hello@dev.myver-sellerie.fr.

2. Where can I find my invoice?

Simply log in to your customer account. In the "My Orders" section, you'll find all your orders. There's an "Invoice" column so you can download it easily. 

Un problème avec votre facture ? Pas de soucis, n'hésitez pas à nous contacter à hello@dev.myver-sellerie.fr.

3. Can I pay for my order in installments?

Unfortunately, MYVER Upholstery doesn't offer this option yet. But it won't be long! Stay tuned for updates on our new features.

Delivery

1. Where do you deliver?

MYVER, vous livre en France et en Belgique à l’aide du service Colissimo. Si toutefois vous avez la moindre question concernant votre envoi, n'hésitez pas à nous contacter à hello@dev.myver-sellerie.fr

2. What are the delivery times?

Le plus court possible ! En effet, nous savons que vous êtes impatients de recevoir votre pépite MYVER. De ce fait, nous essayons de faire tout notre possible pour que votre colis soit expédié le plus rapidement possible. Votre colis est expédié sous 48h, le délai de livraison actuel est de 2 à 5 jours ouvrable et dépend du transporteur. Un lien de suivi vous sera envoyé par mail une fois votre commande expédiée et traitée par le transporteur. Si vous constatez des anomalies ou des retards de livraison, n'hésitez pas à contacter le service client à hello@dev.myver-sellerie.fr.

4. How do I track my package?

Lors de l’expédition de votre article, nous vous avons envoyé un mail afin de suivre l’acheminement de votre colis. Si ce mail est introuvable, n’hésitez pas à contacter notre service client à hello@dev.myver-sellerie.fr.

5. What should I do if I haven't received my order?

Dans un premier temps, rendez-vous sur "Suivi de commande" dans votre compte client dans l'espace "Mes Commandes". Cliquez ensuite sur la commande en question pour voir si elle n'a pas encore été présentée ou livrée. Votre boîte aux lettres peut être vide même si votre commande apparaît comme livrée. Pas d'inquiétude, il est possible que votre commande arrive un peu plus tard dans la journée. Passez un délai de 2 jours de retard dans votre envoi, n'hésitez pas à contacter notre service client à hello@dev.myver-sellerie.fr.

My Feedback

6. What are the conditions for returning an item?

It’s natural to change your mind! All returned items must not have been worn, used, washed, or damaged. They must match the product description at the time of purchase, still have their tags attached, and be returned in their original box. Currently, all items can be returned; if there are any items that cannot be returned, a note will be included on the product page to let you know.

7. What is the return period?

Not satisfied with one of your items? Don't worry—things aren't always perfect. You have 14 days to return your item, starting from the day you receive your package. To do so, just clickhere.

8. How do I return an item?

You may return your item to us within 14 days of the date you received your package. Return requests will only be processed if the return form is completed and submitted. You can access the form by following this link: https://myversellerie.shipping-portal.com/rp/

9. How can I track my return?

Your return package has been dropped off. You can track it using your tracking number. A tracking link will also be sent to your email address after you drop off your package.

Our Customer Service

1. When and how can we contact you?

We're here to help. Feel free to contact us Monday through Friday, from 9 a.m. to 6 p.m.

We'd be more than happy to help you if you have any concerns or just need a little advice.

Sell

How It Works

1. Does Myver Sellerie charge a commission?

Myver Sellerie does not charge a commission. We offer to buy equipment directly from Riders. The amount shown on the questionnaire is the amount you will receive.

2. Is this a consignment shop?

Myver Sellerie is neither a consignment shop nor a marketplace. All products available on the site are owned by Myver.

Return Policy

1. Do I need to clean my belongings?

You can send your items as is; there is no need to clean them. The cleanliness of the item does not affect the offer and is not taken into account.

2. Do you accept items with holes?

We accept items with minor holes. We have a "defective" category for products with minor defects such as holes or tears. If your product has a hole, it must be classified in the "defective" category. If the defect is too significant and impairs the product's functionality or usability, Myver may refuse it.

3. Which brands are accepted?

Myver Sellerie offers to buy back equipment from a selection of specific brands. You can find a list of all the brands we accept at the following link.

4. Is there a limit on the number of items I can send?

You must have at least 3 items in your resale inventory before you can obtain your prepaid shipping label.

5. Do you accept returns even if the size tags have been cut off?

The item and its characteristics must be clearly and unambiguously identifiable. Without a product or size label, we cannot guarantee the item's characteristics and may refuse your product.

Estimate Form

1. I can't find the item I want to sell on the form

If you can't find the item you want to sell in our form, it may not be included in our brand list, or it may be too new and not yet listed in the questionnaire.

2. I removed an item from my resale cart. How can I get it back?

Removing an item from your resale cart is irreversible; you cannot recover it. However, you can fill out the questionnaire for that item again.

3. I've generated my shipping label, but I want to add an item to my resale listing

Once your shipping label is generated, the process cannot be undone; you cannot add an item to your resale order afterward. However, you can start your resale order over and fill out the questionnaire again for all your items. Simply do not print the old label and be sure to use the newly generated label correctly. Your previous return will be automatically canceled after 30 days.

My Resales

1. I removed an item from my shopping cart. How can I add it back?

Removing an item from your resale cart is irreversible. You cannot recover it. However, you can complete the questionnaire for that item again to add it back to your cart.

2. Where can I find all my covers?

You have a dedicated section for your trade-ins in your "My Resales" area. You can view your confirmed resales—those for which you've generated a shipping label—and your saved resales—those for which you haven't finished estimating all your items. You can generate your shipping label at any time.

3. I can no longer find my trade-in request in my resales

  • After listing an item for resale, you have 30 days to confirm the sale and ship your items. During this period, the buyback prices are fixed and cannot change. After this 30-day period, the listing is automatically removed.

Trade-In Rates

1. How do I get paid for the sale of my items?

As soon as the resale has been approved, you'll receive your balance immediately in your Myver wallet.

2. How do I request a wire transfer?

You can request a transfer at any time to move all or part of your Myver wallet balance to your personal bank account, free of charge. You can submit the request directly from the Myver dashboard.

3. How do I know how much I'll earn from my sale?

The total amount from your resale is displayed at the bottom of your resale summary in the "My Resales" section. When you confirm your offer, this amount will be transferred to your Myver wallet.

4. Is it possible to negotiate buyback prices?

The prices listed in the questionnaire are non-negotiable.

5. I have the option to take the items back if I'm not satisfied with the buyback price

Si vos articles ne correspondent pas à la description que vous avez formulée et que vous refusez notre nouvelle offre, vous avez la possibilité de récupérer vos articles en nous envoyant votre demande à l'adresse hello@dev.myver-sellerie.fr. Les frais liés au retour de vos articles (estimés à 8€) sont à votre charge et doivent être réglés avant la réexpédition de vos articles.

6. I chose to have the proceeds from my sale transferred to my bank account. How long will it take for me to receive payment?

The processing time for your request is 2 to 5 business days after you submit your transfer request.

7. I entered my payment information incorrectly. How can I change it?

Vous devez saisir vos informations de paiement lors de votre demande de virement. Si vous constatez des erreurs, il faut nous les notifier le plus vite possible à l'adresse hello@dev.myver-sellerie.fr.

Sending Items for Sale

1. How do I ship my items?

Before sending your items, you must first fill out the estimate form for at least 3 items. Once you've decided which items to send, you can generate your shipping label by clicking the "Send My Items" button.

2. How long does it take to process my items?

As soon as your items arrive at our warehouses, they must be inspected by our team. The inspection process can take between 1 and 3 days. You will be notified by email and in your "My Resales" section as soon as the inspection is complete.

4. Can I send just one item?

You must send at least 3 items per resale.

5. I forgot to include an item in the package

No problem—as soon as your package arrives and we've checked it, you'll receive a new quote that includes the items you actually received.

6. I put one extra item in the package.

No problem—when it arrives, you'll receive a new quote that includes the additional item.

Unselected Articles

1. Will the products I didn't select be returned to me?

Myver se réserve le droit de refuser des articles s'ils ne correspondent pas à notre charte qualité. Dans ce cas, vous disposez d'un délai de 5 jours pour nous faire une demande de retour produit par mail, à l'adresse hello@dev.myver-sellerie.fr. Passé ce délai de 5 jours, il ne sera plus possible de récupérer vos articles, et ils seront donnés à une association.

2. Am I responsible for the return shipping costs?

If your item has been rejected or if you decline our new offer for this item and would like to have your item returned, you will be responsible for the return shipping costs, estimated at €10.

3. How will I be notified when my unselected items are returned?

If you have submitted a return request for your products, you will receive a tracking number for your return via email.

4. I wasn't able to pick up my package containing the items I didn't select. What should I do?

Nous vous invitons à suivre le cheminement de votre retour via le numéro de suivi transmis par mail. Si vous rencontrez la moindre difficulté à ce sujet, nous vous invitons à nous contacter directement à l'adresse hello@dev.myver-sellerie.fr.

5. If I choose to donate the items I didn't select, where will they go?

Any unselected items you wish to donate are forwarded to our partner organizations.